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Frequently Asked Questions

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Below are some common questions about working with Bank of the West and using the AppraisalTrac® system. More detailed Help information is available after you log in.
  • Contacting Us
    Where can I find more information about Bank of the West?
    Information about Bank of the West can be found on the web, http://www.bankofthewest.com.
    How can I contact Bank of the West - Residential Appraisal Services?
    Visit our Contact Information page for how to contact Bank of the West - Residential Appraisal Services.
  • Vendor Questions
    How can I become an approved appraisal or environmental vendor for Bank of the West?
    To become an approved appraisal or environmental vendor for Bank of the West, contact us for more details.
    Will I be charged to use this website to send completed appraisal reports to Bank of the West?
    No. There is no charge for using this site.
  • Requirements for Using AppraisalTrac® system
    What are the system requirements to use this site?
    Using this site requires internet access (using a 28.8 Kbps or higher connection), a compatible web browser, and Java Version 6 or 7 (with recent updates).

    Combinations of compatible web browsers and Java Version 6 or 7 are currently supported on Apple Mac OS X (10.4 or greater), Linux 2.6 and Microsoft Windows (XP / Vista / 7).
    What web browser(s) may I use?
    Compatible web browsers include:
    Firefox 3 or higher
    Microsoft Internet Explorer 6 / 7 / 8 / 9
    Safari 2.0 or Higher
    [OS X 10.4 or greater]


    Reminder: Disable Pop-up Blockers
    If you are using a pop-up blocker, you will need to disable it while using this site. When you exit the site you may turn the blocker software back on. (Some browsers may give you the option of disabling the pop-up blocker just for this site. Consult your browser's Help system for details.)
    Is there any software to purchase?
    There is no software to purchase in order to do business with Bank of the West through this site.
    Is there any software to install?
    There are no-cost software components you may need to install in order to take full advantage of AppraisalTrac®'s features.

    • All Users: Java Version 6 or 7 (with recent updates) needs to be installed in order to support the AppraisalTrac® Data Transfer Control module. This module securely and reliably uploads big document files (100MB+) into the system with automatic recovery and continuation from light Internet connectivity disruptions.

      Click Here to Download and Install the latest version of Java at no charge.

      The download and install take about 5 to 10 minutes, depending upon your Internet connection speed.

    • All Users: Adobe Acrobat Reader is required to view management reports generated by the system and to view PDF report files that users upload into the system. Adobe Acrobat Reader is free and can be downloaded here:
      .
    • Requestors and Job Managers using any browser: Some management reports generated by the system are in Microsoft Excel Workbook format. These reports can be viewed in Microsoft Excel, or in OpenOffice, an open source and no cost office suite that provides the ability to read and write Microsoft Excel Workbook files. Click Here to download OpenOffice.
    • Administrators using Internet Explorer: Administrators are able to download Appraisal Data (transaction and user information data), which is available in Microsoft Access MDB format. In order to download this data, specially authorized Administrators need to be running Internet Explorer and need to give their browser permission to install and run a signed ActiveX control in order to support the AppraisalTrac® Data Transfer Control module.

      The AppraisalTrac® Data Transfer Control module is a signed ActiveX control that will attempt to install itself automatically. Depending on your browser settings, this attempt may succeed, or, you may be prompted to install the control. If the latter is the case, the first time the ActiveX control is needed, the browser information bar will turn yellow and alert you that AppraisalTrac® requires an ActiveX control. (Depending on your browser setttings, there may also be a dialog alerting you that the browser information bar is active.) Click on the information bar and, in the menu that appears, select "Install ActiveX Control..." A dialog will appear asking if you would like to install Dattar Systems' AppraisalTrac® Data Transfer Control. Click "Install."

      After installation of the ActiveX control, Administrators need to ensure that their browser settings enable ActiveX controls to run. From Internet Explorer, select Tools | Internet Options, go to the Security tab, click the Internet Zone icon, and click the Custom Level button. Make sure the following options are set to PROMPT or ENABLE:
      • Download signed ActiveX controls
      • Run ActiveX controls and plug-ins
      • Script ActiveX controls marked safe for scripting
      • Active scripting
    What security settings and other configuration does my web browser need?
    AppraisalTrac® requires the use of cookies, 128-bit encryption, active scripting, and HTTP 1.1.
    • Required: cookies. Make sure that cookies are "allowed" or "enabled" in your browser.
      • In Internet Explorer, select Tools | Internet Options, go to the Security tab, click the Internet Zone icon, and click the Custom Level button.
      • In Firefox, select Tools | Options and go to the Privacy tab.
      • In Safari, select Safari | Preferences and click the Security icon.
    • Required: Active scripting. Users of Internet Explorer will need to manually ensure these settings are applied. Users of other browsers do not need any special instructions.

      Users of Internet Explorer should launch their browsers and select Tools | Internet Options, go to the Security tab, click the Internet Zone icon, and click the Custom Level button. Make sure "Active scripting" is set to ENABLE.
    • Required: Use of HTTP 1.1. Users of Internet Explorer will need to manually ensure these settings are applied. Users of other broswers do not need any special instructions.

      Users of Internet Explorer should launch their browsers and select Tools | Internet Options. On the Advanced tab, make sure both the "Use HTTP 1.1" and "Use HTTP 1.1 through proxy connections" settings are checked. Click the "Apply" button.


    Reminder: Disable Pop-up Blockers
    If you are using a pop-up blocker in your browser, you will need to disable it while using this site. When you exit the site you may turn the blocker software back on. (Some browsers may give you the option of disabling the pop-up blocker just for this site. Consult your browser's Help system for details.)
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